Thank you for choosing to stay at Mallards B&B Dorset. When booking with Purbeck Breaks you are entering into a binding contract with us. Reference to ‘us’ and ‘we’ relates to the manager of the holiday accommodation and ‘you’ or ‘your’ relates to the person making the booking and all the members of the holiday party. You agree to make your party aware of the terms and conditions. Bookings should be made in one name only.
Prices –The prices quoted on our website www.purbeckbreaks.com are for the room and include breakfast.
Restrictions – Sorry, we only accommodate children over the age of 12 years and can only accommodate a maximum of two people per room unless you book The Bindon room. Mallards is strictly non smoking. We do not allow pets, household have own pets onsite. All bedrooms are located up narrow stairs so are unfortunately not suitable for wheelchair users. Breakfast is served in our family dining room, this room is not available for guests use at any other time.
Making a Booking – Minimum stay is two nights, or three nights on bank holiday weekends. To secure a stay with us, a deposit of the first nights’ accommodation per room being booked must be paid by credit/debit card. The remainder of payment for your stay can be made by cash or card on arrival. We are unable to reserve a room without a deposit.
Special Requirements – If you or any member of your party has any special requirements, please let us know at the time of making the booking. A copy of our ‘access statement’ is available upon request, or can be viewed on our web site www.purbeckbreaks.com. Please inform us at time of booking if you or your party has any food allergies.
Cancellation – If you need to cancel your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.
Curtailment – If you curtail your booking in advance of, or during your stay, please let us know as soon as possible so that we can attempt to re-let the room. If we cannot re-let the room, then you will still be liable for the remaining outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we are able to re-let the room for part of your remaining booking, then you will only be liable for any days that the room is not re-let.
Non-Arrivals – Should you fail to arrive and take up your booking without letting us know, a charge will be made against your credit/debit card for the full outstanding balance.
Postponements – If you need to postpone your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to transfer your deposit to a new booking or refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.
Holiday Cancellation Insurance – To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance.
Third Party Bookings – If the person making the booking is different to the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non arrival fees as well as damage or loss, and appropriate charges will be taken from their credit/debit card.
If we have to cancel your booking – We would only cancel your booking if your room was unavailable for reasons beyond our control, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund and no liability would be accepted for any other cost incurred by you in this eventuality.
Arrival – Your room will be available to you for check-in between 4pm to 6pm on the day of arrival, unless otherwise arranged. Please ensure you contact us as soon as possible to let us know if you will be arriving after 6pm. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing rooms or out buying supplies. Please note that one car parking space per room booked is provided. If you have more than one vehicle, there is some street parking in the village. Please do not park in the lane (The Street).
Departure – On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests.
During your stay – Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect other guests’ quiet enjoyment and relaxation.
We carry out our housekeeping between 11am and 2.30pm each day and will require access to your room during these hours. If you are not planning on being out during these hours, please let us know.
Guests are not permitted to have visitors to their rooms without our prior agreement.
Our family dining room is only available for guests use at breakfast time, not available for guests use at any other time sorry.
We know sometimes accidents do happen – please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.
We appreciate muddy shoes/boots and wet clothing being left in the entrance porch/hallway.
Any item taken from the rooms without our consent will be charged for. Please do not remove towels to use on the beach. Lost keys will incur a £50 charge.
Liability – We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, however caused.
We reserve the right to ask guests to leave if they do not comply to the terms and conditions, in this instance no refund will be given but you will still be liable for the full cost of your booking.
Thank you for your co-operation. We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us.